| Can I order products from outside of the United States? |
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| At this moment, we are not able to take foreign orders online and we hope to do so in the near future. However, you still can email or call us to place your order by phone. |
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| How long does it take my order to arrive? |
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| Once your order has been shipped out from our warehouse. It takes: 4-7 working days for Standard Delivery, 2-3 for days Express Delivery. |
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| How long does it take my order to ship out? |
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| We usually ship out customer's order within 2-3 days if all the item(s) are in-stock of your order. If you have back order items in your order, please allow us extra 4-7 days to ship out your order. |
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| How to cancel my order? |
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Once you decide to cancel your order, please contact us within 24 hours after you placed your order.
After we've shipped out your order, please follow the RMA process to do the return or exchange. Please noticed that there will be a 25% restocking fee of your original order amount with no exceptions.
In addition, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the return package using a delivery service that insures you for the value of the goods. |
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| How to track my order? |
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| We will notify you with your USPS delivery confirmation number or UPS tracking number when your package is shipped out. You can click here to log in and track your order. |
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| Is ordering online secure? |
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| Ordering from Place4shop.com is secure and private. We are using 128-bit SSL (Secure Sockets Layer) to encrypt all of your information for your protection. All the information you provide to us won't be selled or exchanged with other websites. |
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| What if I need to return/exchange my order? |
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Items purchased from Place4shop.com may be returned for a refund (excluding shipping charges) or exchange up to 14 days after the date of shipment.
Please refer to our "Return/Exchange" page for more details. |
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| Why didn't I receive my order confirmation email? |
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Order confirmation email and all email inquiry will be replied within 24 hours (excluded Saturady and Sunday).
If you do not receive any response within 24 hours, please check your email account for junk mail options, our email reply might be blocked by your junk mail filter. |
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